Returns & Exchanges

At Chicago Steak, we stand behind the quality of our premium cuts and offer a 100% satisfaction guarantee to ensure your order arrives in perfect condition. Due to the perishable nature of our products, we cannot accept physical returns, but we will issue a replacement or refund for any order that does not meet our rigorous quality standards.

1

Inspect Your Delivery

Upon arrival, please immediately inspect your package and ensure all steaks are frozen or cool to the touch.

2

Document Any Issues

If there is damage or a quality concern, take clear photos of the product and the shipping label within 24 hours of delivery.

3

Contact Steak Concierge

Reach out to our customer service team via phone or email with your order number and the documentation of your issue.

4

Resolution Processing

Our team will review your claim and coordinate a complimentary replacement shipment or a full credit to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing